TERMS & CONDITIONS
This page sets out the terms and conditions governing the use of this website and the logistics consulting services offered by VISTARA GROUP Spółka z ograniczoną odpowiedzialnością, registered in Poland.

Registered office:
ul. Gen. Władysława Andersa 38 lok. 701
15-620 Białystok, Poland
Email: vistaragroup.polska@gmail.com

By accessing this website and/or engaging VISTARA GROUP for services, you agree to these Terms & Conditions.

1) DEFINITIONS

“Company” / “we” / “us” refers to VISTARA GROUP Sp. z o.o.

“Client” / “you” refers to any individual or legal entity using the website or entering into a contract with the Company.

“Services” refers to logistics consulting, supply chain optimization, FEA (ВЭД) advisory, and related professional services.

2) SCOPE OF SERVICES

VISTARA GROUP provides services including but not limited to:

A) Logistics Consulting Services

Audit of current supply chains and logistics costs.

Route optimization and carrier selection advisory.

Crisis management for delayed or blocked shipments.

Warehouse and inventory management consulting.

Foreign Economic Activity (FEA/ВЭД) Consulting

Support in launching import/export operations.

Preparation and audit of international trade contracts (Incoterms 2020).

Customs duty optimization and HS Code (ТН ВЭД) classification advisory.

Analysis of customs preferences and tax regulations.

Consulting services are advisory in nature and do not constitute legal, tax, or regulated customs brokerage services unless explicitly stated in a separate written agreement.

3) SERVICE DELIVERY

Services may be delivered in the form of:

Online video consultations (Zoom, Google Meet, etc.).

Written analytical reports or cost estimates.

Individual project coordination and advisory.
The specific scope, price (€200–€500 for standard sessions), and timeline are defined during the booking process or in individual agreements.

4) CLIENT RESPONSIBILITIES

The Client agrees to:

Provide accurate and complete information regarding their cargo and supply chain.

Supply necessary documentation (invoices, packing lists, contracts) for analysis.

Make payments in accordance with the agreed terms prior to the consultation.
Failure to provide accurate information may affect the quality and accuracy of the advice provided.

5) FORMATION OF AGREEMENT

A binding agreement for consulting services is formed only upon:

Completion of the booking process on the website and confirmation by the Company, or

Acceptance of a formal written quotation issued by VISTARA GROUP.

6) PAYMENT TERMS

Payments for standard consultations are generally required in advance.

For long-term projects, payments are made according to agreed milestones.

All fees are non-refundable once the consultation has commenced, subject to applicable Polish consumer protection laws.

7) LIMITATION OF LIABILITY

To the maximum extent permitted by Polish law:

a) VISTARA GROUP does not guarantee specific financial results or a 100% guarantee of customs clearance, as these depend on third-party government authorities.

b) Advice is based on the information provided by the Client and the regulations active at the time of service.

c) The Company shall not be liable for indirect, incidental, or consequential damages (e.g., loss of profit due to carrier delays).

d) Total liability shall not exceed the amount paid by the Client for the specific service in question.

😍 INTELLECTUAL PROPERTY

All website content, including texts, 3D graphics, layouts, and logistics models, is the property of VISTARA GROUP. Unauthorized reproduction or commercial use is strictly prohibited.

9) THIRD-PARTY SERVICES

The website may use third-party tools for payments (e.g., Stripe, PayPal) or communication. VISTARA GROUP is not responsible for the independent policies of these providers.

10) GOVERNING LAW AND DISPUTES

These Terms & Conditions are governed by Polish law and applicable EU regulations. Any disputes shall be subject to the jurisdiction of the competent courts in Białystok, Poland.