REFUND POLICY
This Refund Policy applies to the logistics consulting and advisory services provided by VISTARA GROUP Spółka z ograniczoną odpowiedzialnością.
Registered office:
ul. Gen. Władysława Andersa 38 lok. 701
15-620 Białystok, Poland
Email: vistaragroup.polska@gmail.com
1. General Policy
Due to the professional and time-sensitive nature of logistics consulting, payments made to the Company are generally non-refundable once the service has commenced or the consultation has been conducted. By booking a consultation, the Client acknowledges that preparation and analysis of their case may begin immediately.
2. Consulting Services
Payments for the following services:
Logistics audits and cost optimization reports.
FEA (ВЭД) and customs advisory sessions.
Route planning and supply chain analysis.
Online consultation sessions (60 minutes).
Emergency crisis management (SOS-logistics).
Are non-refundable once the session has been delivered or the analytical work has started.
If a cancellation is requested at least 24 hours before the scheduled consultation time and no preliminary analysis has been performed, a refund or rescheduling may be considered at the Company’s discretion.
3. Service Cancellation
Rescheduling: You may request to reschedule a consultation once, provided the request is made no later than 24 hours before the appointment.
No-show: If the Client fails to attend the scheduled online meeting without prior notice, the service is considered rendered, and no refund will be issued.
4. Project-Based Services
For long-term logistics projects or complex supply chain setups:
Payment terms and cancellation conditions are governed exclusively by the individual signed service contract.
Refundability depends on the stage of project execution and the costs already incurred by the Company (e.g., booked slots, third-party data access).
5. Exceptional Circumstances
Refunds may be considered only in limited situations such as:
Duplicate payments for the same service.
Technical errors on the website during the payment process.
Inability of the Company to provide the service due to internal reasons.
Approved refunds will be processed using the original payment method within 14 business days.
6. Third-Party Payment Providers
Payments are processed via secure third-party providers (e.g., Stripe, PayPal). The Company does not store your card details and is not responsible for delays or errors caused by payment processors.
7. Contact
For any questions regarding billing, payments, or refund requests, please contact us at: vistaragroup.polska@gmail.com
8. Changes to This Policy
The Company reserves the right to modify this Refund Policy at any time. Updates become effective immediately upon publication on this website.
